Shipping in Canada
Procedure / Requirements
- Canada customs and other government agencies reserve their right to hold or inspect any shipment coming to Canada, regardless of any other country’s customs inspection. An invoice will be sent after inspection has been completed, and payment must be received prior to shipment release.
- Store-door deliveries for personal/household effects shipments, e.g. import deliveries to individual residences, commercial warehouses, are not accepted. Oversized, and dangerous shipments are subject to standard SeaLand approval procedures. Please contact our Sales department for detailed information. Please refer to the below link for information on import requirements for food commodities into Canada (Specifically section E) http://www.inspection.gc.ca/english/fssa/imp/guide1e.shtml#e16
Demurrage / Detention / Free time
Demurrage & Detention Disputes
• Demurrage and Detention disputes for U.S. shipments can be raised through our website www.SealandMaersk.com in the MyFinance section. In the event you wish to change the party invoiced, please e-mail disputes.AMR@sealandmaersk.com for assistance.
• When registering a dispute, please include the shipment number, container number, and a detailed description of the dispute including the applicable service contract number if pertinent to the claim. For disputes involving a change of paying party, written confirmation from the party who will pay is needed.
• Disputes must be submitted to Sealand within 30 days of the invoice date. We will provide feedback on your dispute within 5 business days of receipt.
To view the detailed information for Demurrage and Detention in Canada, please click here.