Shipping in Canada

Get up-to-date local information about import procedures and restrictions, demurrage and detention, container pick-ups and more.

Procedure / Requirements

  • Canada customs and other government agencies reserve their right to hold or inspect any shipment coming to Canada, regardless of any other country’s customs inspection. An invoice will be sent after inspection has been completed, and payment must be received prior to shipment release.

Restrictions

  • Store-door deliveries for personal/household effects shipments, e.g. import deliveries to individual residences, commercial warehouses, are not accepted. Oversized, and dangerous shipments are subject to standard SeaLand approval procedures. Please contact our Sales department for detailed information. Please refer to the below link for information on import requirements for food commodities into Canada (Specifically section E) http://www.inspection.gc.ca/english/fssa/imp/guide1e.shtml#e16 

 

Demurrage / Detention / Free time

Demurrage & Detention Disputes

• Demurrage and Detention disputes for U.S. shipments can be raised through our website www.SealandMaersk.com in the MyFinance section. In the event you wish to change the party invoiced, please e-mail disputes.AMR@sealandmaersk.com for assistance.

• When registering a dispute, please include the shipment number, container number, and a detailed description of the dispute including the applicable service contract number if pertinent to the claim. For disputes involving a change of paying party, written confirmation from the party who will pay is needed.

• Disputes must be submitted to Sealand within 30 days of the invoice date. We will provide feedback on your dispute within 5 business days of receipt. 

 

To view the detailed information for Demurrage and Detention in Canada, please click here.

Email your local office

If you want to speak to a sales person about a new shipment or have a question about your existing shipment, you can email us. If you have a more immediate question, you can search for help online or contact us by phone