Shipping to and from Turkey

We can assist you better:

• If you advise your Bill of Lading number as reference while you re making your payments
• If you make your payments at the same currency as the invoice

Cash deposit release process:

Cash deposit repayments will take around a week after you submit your request to us. Necessary documentation should be scanned and forwarded to the related collection specialists. In order to be able to make the payment, kindly prepare your payment order on company paper signed and sealed. In case payment needs to be paid to customer brokerage agent, payment order should still be prepared by contractual customer. Below should be included in payment order;

In case payment will be done to contractual customer:

1. Company name:
2. Bank name:
3. Iban no:
4. Branch name:
5. Branch code:
6. Receipt for deposit payment

In case payment will be done to custom brokerage agent.

1. Customer Brokerage agent name:
2. Customer Brokerage address:
3. Customer Brokerage address postal code
4. Customer brokerage tax office and tax no:
5. Bank name:
6. Iban no:
7. Branch name:
8. Branch code:
9. Receipt for deposit payment:
10. Proxy:
11. Signature
12. Telephone and fax.

Frequently asked questions (FAQ)

1. In which banks do you have accounts?

Maersk A/S has accounts in two banks, Citibank and Yapı ve Kredi. You may make your payments to these accounts. In case the payment is done by custom brokerage firm please make sure as well as the bill of lading number please mention the name of the actual customer.

2. What are your bank account numbers?

Yapı ve Kredi Bankası
FİRMA: Sealand Europe A/S
BANKA İSMİ: Yapı ve Kredi
ŞUBE İSMİ: Uluslararası Bankacılık Şubesi
BANKA NO: 763
ŞUBE NO: 67

Citibank
FİRMA: Sealand Europe A/S
BANKA İSMİ: Citibank
ŞUBE İSMİ: Istanbul Merkez Şube
BANKA NO: 92
ŞUBE NO: 1

3. What should I write as reference while I am making my payments?

Kindly advise your Bill of Lading number as reference while you re making your payments

4. Which exchange rate should I use for paying my invoices?

Due to payments done with different currencies then actual invoice currency in case there are differences, manual settlements will not be done. In order to avoid such currency differences and to be able to assist you better please make your payments at the same currency as the invoice.

5. I haven't received my invoice. What should I do?

Please write to fatura.talep@maersk.com

6. Can I get a copy of my invoice? Could you undersign it is same as original?

Please write to fatura.talep@maersk.com

7. I have received wrong invoice. What should I do?

If the amount is not correct: Please contact your sales person and and send the wrong invoice to our offices. Incase if you already had registered the wrong invoice, you may prepare a return invoice for the full amount. Kindly note return invoice equaling the difference between old and new invoice amounts will not be accepted, for return invoice we will only accept when it is equal to whole invoice amount.

If wrong party is invoiced: Please contact your customer service agent and send the wrong invoice to our offices. In case if you already had registered the wrong invoice, you may prepare a return invoice for the full amount. Kindly note return invoice equaling the difference between old and new invoice amounts will not be accepted, for return invoice we will only accept when it is equal to whole invoice amount.

If a duplicate invoice received: If you have received duplicate invoice for the same amount and invoice number on the right upper part of the invoice (starts with 560 and composed of 10 digits) is same you may register any of the invoices and send the other one to us together with the copy of the other invoice. Incase invoice number (that starts with 560) is different kindly register the new invoice and send us the old invoice together with the photocopy of the new invoice.

8. What should I do to receive my invoices in TL?

Please send your request to your customer service reperesentative. Your invoices will be prepared in TL by using Central Bank currency of 5 working days earlier to the scheduled arrival of the last vessel for import or to the scheduled departure of first vessel for export.

9. What should I do for BA/BS reconciliation?

According to article 207 of tax legislation “International transportation companies and representative organizations within Turkey are obliged to keep revenue book "Hasılat defteri" and not obliged to keep accounting book “muhasebe defteri”. According to same legislation as foreign-based tax payer our company Maersk A/S is not responsible with Ba-Bs b form registration thus you may declare the amounts per your records. As this is not a stopper to do reconcilement with our customers our colleagues will be assisting you to do so while a written BA-BS confirmation will not be given