COVID-19 Updates - UK and Ireland
Published by Sealand Europe and Mediterranean on 27 March 2020
Dear Valued Customer in the UK and Ireland,
We know that the impact of COVID-19 is changing by the hour. We will continue to work each day to get your goods to market. We are now in a position where all of our UK based colleagues are working from home, fully functional with systems, e-mails, Live Chat and phones all working as needed, so you can still get in touch with us as you normally would do. We do still encourage you to use Sealandmaersk.com to manage your shipments. There are many solutions that you can access online 24/7, which will answer the questions you may have, in just a few clicks.
In this unprecedented time of need, we are doing our utmost to help customers with essential products that need to get to consumers, shops and hospitals - such as medical supplies, food, toiletries.
If you anticipate that your cargo will not materialise, we ask that you please update your booking or cancel the affected containers. Please visit SealandMaersk to review your bookings and make changes.
26 March 2020
Please find below updates on our services and solutions.
Receiving bills of lading
Bills can continue to be received in both our Liverpool and Felixstowe offices. Our incoming post will be collected twice a week on Tuesdays and Thursdays. Any bills of lading received outside of these collection times will be updated as received during the following collection day.
For our Dublin office – all post should be left in the secured mail box clearly marked in the lobby of the building and will be collected at regular intervals.
1. If original bills of lading are currently held with a bank OR the consignee is to order of a bank and due to local restrictions cannot be retrieved or sent on, the following can be accepted providing each case has been approved by Sealand Maersk.
We receive written confirmation (scanned document via email) from the banks that they have the originals in possession, and provide confirmation to release cargo to a specified party – the specific party mentioned also needs to confirm that they will return the original bills of lading to us once service is resumed.
2. If original bills of lading are currently held with yourselves or an appointed forwarder and due to local restrictions cannot be retrieved or sent on, the following can be accepted providing each case has been approved by Sealand Maersk.
- A completed Letter of Indemnity that can be supplied upon request.
Export bills of lading
Effective Monday 30th March, we are instructing customers to use one of the following options;
- Obtain bills of lading via our self-service solutions – bill of lading paper can be provided.
- Request to use our telex release options which will be free of charge at this time
- Select a waybill for your shipments wherever possible.
If physical bills are an absolute requirement for specific countries or due to legal restrictions, these can be printed and sent to you but only in cases where these clear restrictions are in place. We will be using one service provider to have these sent securely via a courier and a fee of £15 for UK and £60 for rest of the world will be applied for each set of bills.
T2L and Customs Documents
Our incoming post will be collected twice a week on Tuesdays and Thursdays. Any T2L or other customs documents received outside of these collection times will be updated as received during the following collection day.
We will still accept requests for export T2L. Simply download the relevant T2L form and submit the completed form to firstname.lastname@example.org at least 24 hours before vessel departure. We regret that we will be unable to post any export T2L during this time and will instead ensure they are scanned to our colleagues at destination for processing. The charge remains £35 per T2L. For other Customs House Brokerage assistance, please visit our website.
We continue to operate our carrier haulage service across the country and continue to take bookings through our existing channels of communication.
As a critical part of the supply chain to continue to move vital goods, the UK and Ireland ports currently remain fully operational.
We will continue to keep you updated with any developments regarding our services and solutions.
If you have any questions regarding this update, please do feel free to reach out to your customer service teams or sales contacts for support.
We wish you, your colleagues and loved ones good health. Please let us know how we can continue to support you.
Keep your business moving during the COVID-19 situation
Sealand - A Maersk Company
Europe and Mediterranean