In 2019, Sealand - A Maersk Company was nominated and awarded the “Partner of the year award” by Samsung. This recognition makes us very proud because it is a direct result of the dedication and effort that Sealand has invested with our partner Samsung during the last five years.
As Samsung Electronics, one of the leading companies in the technology market, has always sought the highest standards of services from its partners. When Sealand – A Maersk Company renewed our partnership with Samsung over the U.S.A’s west coast market - a unique opportunity that allowed us to reestablish our presence in a competitive market - we made it a priority to provide the best possible service.
Carlos Martin Cortez, Manager of foreign trade for Samsung, shared with the executive team the critical work that Sealand has done over the past years for Samsung to accomplish internal goals and milestones.
When asked about what stood out about the service that Sealand has provided, he stated that “Sealand has provided an excellent service experience. Where it stands out as the main differentiator is that there is a dedicated team that provides quality service and attention to compliance in their logistics process, all the while optimizing their KPI’s”. Other experiences and services from Sealand that Carlos and his team at Samsung valued greatly included:
- Immediate response times and bookings confirmation in less than five minutes.
- A team of specialists who know and understand their operation.
- Visibility and tracking of its operations
How has the partnership with Sealand added value to Samsung’s business?
The Intermodal service and the reuse of containers makes for the operations to run on time. This is of great relevance due to it being a viable and beneficial alternative. The response to the requests is fantastic. The Post- Sales service is one of the great advantages that Sealand offers as well, where proactivity and responsibility play a very important role since this saves time and money in the logistics process.
For Sealand – A Maersk Company, it is essential to recognize the teamwork and dedication of all Sealander. It is with pride that we share successes such as these that highlight the commitment that is made with good practices and passion for our activities.