In light of the coming Lunar New Year 2021, we would like to update you about our operations in this holiday as follows.
Office Closure Time:
All Sealand Maersk’s offices in Vietnam will be closed from Wednesday, 10 February 2021 to Tuesday, 16 February 2021. During this time, we will still have our colleagues on duty at main ports/ terminals/ depots.
| Team & Responsibility | Duty phone | Operate date & hours | |
|---|---|---|---|
|
Team & Responsibility
Customer Service Team
Export & Import |
Email
|
Duty phone
+84 909875246
|
Operate date & hours
* 10 – 11 Feb:
9:00am to 12:00 pm 1:00 pm to 5:00pm * 12 Feb & 14 Feb: Closed * 13 – 15 – 16 Feb: 9:00am to 12:00 pm |
Operations Plan at ports and ICDs during the holiday:
Sealand Maersk will maintain regular operation services at ports including loading/ discharging, laden container lift-off for loading, and empty container lifting on/ off as usual.
Documentation and cargo release
We will not have payment collection during the time of office closure. Therefore, customers who need the Document or Cargo Release, please ensure the payment is done by 09 February 2021 in order to have smooth release and avoid Late Payment Fee if applicable.
Demurrage and Detention Exemption for the holiday:
We will waive demurrage and detention charge incurred at all above-mentioned CYs and ICDs as follows:
- Export Cargo: Sealand Maersk will waive demurrage and detention charges for both dry and reefer incurred from Wednesday 10 February 2021 to Tuesday, 16 February 2021, except all special free time deals.
- Import Cargo: Sealand Maersk will waive demurrage charge for both dry and reefer cargo incurred from Wednesday 10 February 2021 to Tuesday, 16 February 2021, except all special free time deals. Detention charge will be settled in full as usual.
- Plugging charges (power/electricity fee) for reefer will also be settled in full.
Sealand Maersk would like to thank you for your continued good support and co-operation.
Happy Tet 2021!
Yours faithfully,
Sealand – A Maersk Company Asia
Vietnam
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