Sealand Bangladesh began 2021 with an exciting new local service – a Delivery Order counter located inside Dhaka Inland Container Depot (Dhaka ICD).
“We have many customers in Bangladesh who travel 30km just to collect Delivery Orders from our office and then back to Dhaka ICD to get their containers released. Considering the extreme traffic during counter operating hours, it would take about 4 hours of commuting,” shares Tanim Shahriar, Sealand Bangladesh’s Country Manager. “We saw this as an opportunity to make our customers’ lives easier, and so we opened a counter within Dhaka ICD itself.”
With the newly opened counter, Sealand customers can avoid the stress and hassle of going through traffic just to get Delivery Orders.
The team held a simple celebration to commemorate the counter opening while following strict safety and social distancing precautions. The opening was attended by a few members of the Sealand Bangladesh team, and special guests Ms Mobara Khanam (Commissioner of Customs, Dhaka ICD Customs House) and Mr Ahamedul Karim Chowdhury (Deputy Traffic Manager of ICD Kamalapur, Dhaka).
"Opening a Counter Service by Sealand and Maersk will definitely add extraordinary value to their customers at ICD Kamalapur Dhaka,” says Mr. Ahamedul Karim Chowdhury. “It's a fulfilment of a great expectations and dream of ICD users since very long time. I wish it will be very useful and instrumental to the parties involved in this Logistics Centre to achieve their mutual benefits."
The Dhaka ICD counter was opened in 10th January 2021, and has since gotten positive feedback from customers:
“First of all I would like to thank you for your continued support & help to British American Tobacco Bangladesh. Being a supportive organization you have extended your another support by opening the ICD service counter. It has helped us to get better service in terms of obtaining delivery orders & other necessary shipping documents. Considering the present traffic condition of Dhaka, it has saved us a lot of time (at least 4 hours). Custom broker can quickly discuss with the concern desk for any custom related issue.” – Nilay Saha, Transport Operation Manager, British American Tobacco Bangladesh
“Thanks a lot to you & your management for opening a booth at Dhaka ICD. Now we don’t need to face heavy traffic, and we can save time & expense. It’s become very convenient for all your clients,” - Md, Ayub Khan, Managing Director, MAK Logistics