We hear you and Sealand tries to do our best to bring an innovative solution for you. Now Sealand is providing “Refunds” solution to all our Customers and Agents at a click of a button.
Till now we had multiple touch points for requesting Refunds like counters/Business Address, but now we are pleased to introduce “My finance – Refunds”. This applies for all Sealand customers.
Overview:
Below will be listed under refund tab for customer to submit the request:
- Payments marked as Overpayment
- Duplicate Payment
- Container Deposit
Currently, only direct customers can submit the refunds on Sealand Website, while the third party refunds are still under development.
Customers are encouraged to request collectors to adjust these against their outstanding invoices.
Customers kindly ensure that there are no outstanding invoices prior raising a request, as there are chances that these could be rejected.
Starting from November 15th, 2021, we will no longer accept manual refunds via email anymore.
On raising a request through MyFinance, the registration and approval/rejection will be communicated to the mail ID provided in the request.
If you have any further inquiries, please do not hesitate to contact our customer service representatives via 023 965 770 or kh.import@sealandmaersk.com
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