Dear Customer, at Maersk, your needs are our top priority. That is why we constantly look for ways to simplify the way we do business with your represented.
As of February 1, 2022, the CP1 (Container Protect Essential) surcharge will replace the Container guarantee surcharge. CP1 will be applicable to all import shipments from Ecuador, regardless of size, type of equipment, or commodity. This surcharge has been replaced in order to improve your experience in the event of damage to our containers. The cost of the surcharge will be USD 45 per container, and a coverage limit of USD 500 (standard cleaning and repairs to the units). Any amount above USD 500 must be covered by the customer and the invoice for said excess will be issued independently, they can review the terms and conditions at https://terms.maersk.com/containerprotect
Take note of the changes that this new process brings:
| Scope | Before February 1, 2022 | After February 1, 2022 |
|---|---|---|
|
Scope
Charge name
|
Before February 1, 2022
Container guarantee
|
After February 1, 2022
CP1 (Container Protect Essential) |
|
Scope
Amount
|
Before February 1, 2022
USD 45.00 + IVA
|
After February 1, 2022
USD 45.00 neto - (Liner invoice)
|
|
Scope
Who generates the invoice?
|
Before February 1, 2022
Agencia Columbus
|
After February 1, 2022
Maersk A/S |
|
Scope
Where do I get the invoice?
|
Before February 1, 2022
Agencia Columbus
|
After February 1, 2022
My finance platform on www.sealandmaersk.com The invoice will be available 02 days before ETA (Estimated time of arrival) |
|
Scope
Bank accounts
|
Before February 1, 2022
Banco: Banco Bolivariano C.A. |
After February 1, 2022
Bank account Cta. Cte. 148566011 to Maersk del Ecuador C.A. on Citibank Ecuador. |
|
Scope
Payment application
|
Before February 1, 2022
A través de Agencia Columbus
|
After February 1, 2022
Clientes cash: Send the proof of payment, CP1 payment and certificate of retention to ec.import@maersk.com and DK53139655@rmgrid.net Clientes crédito: Send the proof of payment, CP1 payment and certificate of retention to ec.collections@maersk.com to DK53139655@rmgrid.net |
|
Scope
Additional documents to cargo release
|
Before February 1, 2022
Certificate of retention issued to Columbus Agency
|
After February 1, 2022
Certificate of retention issued to Maersk Line (25% Línea) |
During January our Customer Experience and Finance teams will be carrying out workshops, in detail, with the Import Process for cargo release with this new change. We will be sending these invitations en masse. We appreciate extending this invitation to your accounting or financial teams.
Call Center PBX: +593 2595600 option 3 (Customer Experience). Working hours: 08:30 a 17:30 from Monday to Friday.
Email address: ec.import@maersk.com
Livechat: Online chat with CUS executives through the web https://www.maersk.com/help/support/#/contactus business hours: 08:30 to 17:30 from Monday to Friday.
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