You never take chances with your own safety.

Why make an exception with your cargo?

Claims Handling

In the unfortunate case of your cargo being harmed doing shipment while being covered by Value Protect, we can offer a fast and simple claims handling by our dedicated claims team.
Below provides an overview of what is needed in the claims process for the various Value Protect packages.

Package Coverage
dry-1Dry Starter Up to 15,000 USD
dry-2Dry Base Up to 30,000 USD
dry-5Cool Standard Up to 12,000 USD
  • Dedicated claim handling team
  • Two weeks from submission to resolution
  • Simplified document requirements*
  • Commercial invoice
  • Packing list
  • Letter of Protest, including claim amount breakdown
  • Colour photos
  • Surveyor report for sustainable claims**

  

Package Compensation
dry-3Dry Plus Up to 60,000 USD
dry-4Dry Extended Up to 120,000 USD
dry-6Cool Advanced Up to 36,000 USD
dry-8Special Standard Up to 180,000 USD
dry-8Special Advanced Up to 240,000 USD
  • Dedicated claim handling team
  • Two weeks from submission to resolution
  • Simplified document requirements*
  • Commercial invoice
  • Packing list
  • Letter of Protest, including claim amount breakdown
  • Colour photos
  •  Sealand – A Maersk Company appoints a surveyor in case of claims**

 

* We reserve right to request additional documents for special cases

** Surveyor will be appointed if required to make settlement

Commercial Terms

When selected, Value Protect will be applicable for all shipments under agreed scope.

Compensation under Value Protect shall, in any event, be limited to and not be in excess of the purchased and applicable Value Protect package recovery.

It will cover the invoicing value of the damaged goods up to the recovery of the chosen value protection package.

Read full terms and conditions of Value Protect for each of our three regions.