You never take chances with your own safety.

Why make an exception with your cargo?

Frequently Asked Questions

Are you in doubt of which container types that you can get Value Protect for or how the claims handling process works in details, then please go through our FAQ to get your questions answered.

1. Why would I need to worry about safety of my cargo, when Sealand – A Maersk Company ships it?

We take care of every container we ship, however some events might be outside of our control, such as extreme weather, fire or perils of the sea that may result in cargo loss or cargo damage.
International laws are guarding carriers and setting potential pay-out limits. By purchasing Value Protect you will have peace of mind, so that even if an unpredictable event should happen, you and your business are protected and will receive fair compensation.

2. I already have an insurance, why should I buy Value Protect?

Marine cargo insurance protects cargo owners from the known risk of transports. For some customers it might be quite complicated, time consuming and expensive to apply and contract for all shipments. Value Protect has a simple pricing model: there are no hidden costs and it doesn’t require additional document submissions. Value Protect can be easily purchased simply by getting in contact with your local Sealand - A Maersk Company sales representative.

3. Can I buy Value Protect for any container and commodity?

Value Protect can be purchased for any commodity shipped in dry containers, through different options according to your needs: DryStarter, Dry Base, Dry Plus and Dry Extended packages. Value Protect can be purchased for selected commodity shipped in Reefer containers, according to your needs: Cool Standard and Cool Advanced packages are valid for all reefer cargo, except fish, shellfish, some chilled fruits and berries.

4. Can I purchase Value Protect Dry Plus package for a reefer shipment?

The DryPlus package is valid for dry cargo only. For your reefer shipment you can purchase our Cool Advanced package (see Question 3 for details).

5. Do I need to fill in a special form to purchase Value Protect?

You do not need to fill in any form. Once agreed, we will include Value Protect to your contract and it will apply to all your shipments automatically. Then you have nothing to worry about.

6. How will I receive an invoice for Value Protect?

Value Protect will be invoiced together with the freight and will be shown as a separate line on your shipment invoice.

7. Is Value Protect active when my shipment is moving over land?

Value Protect is valid while your cargo is in our care and custody. If you arrange your pre-carriage and on-carriage with Sealand – A Maersk Company, then Value Protect will also apply to the inland part of the transport.

8. In case of a claim how do I receive my compensation?

In case of cargo loss or damage you need to contact your local customer service representative. Our agent will be glad to take all details and transfer the case to a claim handling team for a quick resolution.

9. Which documents will be required to submit the claim?

Customers who purchased any of the Value Protect packages will be required to only provide the following documents to file a claim: the commercial invoice, a letter of protest and colour photos. Some cases might require independent surveyor’s report to show the extent of the damages.

10. How soon will my claim case be handled?

All claims for cases, where Value Protect was purchased, will be handled by our dedicated claim handling team. The team will ensure to reach resolution within 14 days from when your full documented claim is received.

11. Will Sealand – A Maersk Company appoint a surveyor on my behalf in case of cargo damages?

Sealand – A Maersk Company will appoint a surveyor on behalf of the customer in case cargo damage has occurred for shipments covered by Value Protect DryPlus, Dry Extended or Cool Advanced packages.

12. I’m shipping Out of Gauge cargo, can I purchase Value Protect Dry Extended package to cover my logistics-related risks?

Yes. All Value Protect Dry packages (Starter, Base, Plus and Extended) are valid for Special Cargo carried in Open Top and on Flat Rack containers.

13. Can I purchase Value Protect for Break Bulk cargo?

No, unfortunately Break Bulk cargo is not included in Value Protect.

Any questions?

Talk to your local Sealand – A Maersk Company Sales Representative to get answers to your questions or already now add Value Protect to your bookings.

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You can always add this service to your booking when placing your next shipment with us